Follow the neurons

Here’s my latest column for The Guardian, which appears in this morning’s edition:

Neuroscience and marketing had a love child a few years back. It’s name – big surprise – is neuromarketing, and the ugly little fellow is growing up.

Corporate pitchmen have always wanted to get inside our skulls. The more accurately they can predict how we’ll react to stimuli in the marketplace, from prices to packages to advertisements, the more money they can pull from our pockets and transfer into the coffers of their employers.

But picking the brains of consumers hasn’t been easy. Marketers have had to rely on indirect methods to read our thoughts and feelings. They’ve watched what we do in stores or tracked how purchases rise or fall in response to promotional campaigns or changes in pricing. And they’ve carried out endless surveys and focus groups, asking us what we buy and why.

The results have been mixed at best. People, for one thing, don’t always know what they’re thinking, and even when they do, they’re not always honest in reporting it. Traditional market research is fraught with bias and imprecision, which forces companies to fall back on hunches and rules of thumb.

But thanks to recent breakthroughs in brain science, companies can now actually see what goes on inside our minds when we shop. Teams of academic and corporate neuromarketers have begun to hook people up to functional magnetic resonance imaging (fMRI) machines in order to map how their neurons respond to products and pitches.

Last year, the journal Neuron published an article called “Neural Predictors of Purchases” by a group of scholars from three leading U.S. universities. The researchers described how they had used brain imaging to monitor the mental activity of shoppers as they evaluated products and prices on computer screens.

By watching how different neural circuits light up or go dark during the buying process, the researchers found they could predict whether a person would end up purchasing a product or passing it up. They concluded, after further analysis of the results, that “the ability of brain activation to predict purchasing would generalize to other purchasing scenarios.” Forbes heralded the study as a milestone in business, saying it marked the first time researchers have been able “to examine what the brain does while making a purchasing decision.”

At McLean Hospital, a prestigious psychiatric institution affiliated with Harvard University, an advertising agency recently sponsored an experiment in which the brains of a half-dozen young whiskey drinkers were scanned. The goal, according to a report in Business Week, was “to gauge the emotional power of various images, including college kids drinking cocktails on spring break, twentysomethings with flasks around a campfire, and older guys at a swanky bar.” The results were used to fine-tune an advertising campaign for the maker of Jack Daniels.

As you’d expect, a new group of high-tech consulting firms, with names like NeuroFocus, Neuroconsult and EmSense, have sprung up to help companies deploy neuromarketing. The neuromarketers are playing a prominent role at Re:think, the Advertising Research Foundation’s annual convention, which is being held in New York this week. The New York Times says that the agenda is “filled with presentations” on the new scientific approaches to marketing.

In the future, it seems clear, marketers won’t have to ask us what we think or try to decipher our intentions from our actions. They’ll be able monitor what we think directly – at the cellular level. That’s good news for companies. Not only will they be able to spend their marketing budgets more efficiently, but they’ll be able to wield more influence over the purchases we make.

The question is when does influence cross the line into manipulation? If businesses gain the ability to know more about what and how we think than we do ourselves, they’ll also gain the power to control our perceptions and even our behavior in ways we won’t be able to detect. Should neuromarketing achieve even part of its potential, it promises to tip the balance of power in the marketplace from the buyer to the seller.

4 thoughts on “Follow the neurons

  1. alan

    “The question is when does influence cross the line into manipulation?” As soon as neuroscience becomes the tool of market research it becomes neuromarketing and by definition manipulation.

    “In the future, it seems clear, marketers won’t have to ask us what we think or try to decipher our intentions from our actions. They’ll be able monitor what we think directly – at the cellular level.” They might monitor test subjects and there can be no question that marketing will be come more specialized but the application of the results of such testing will not necessarily be applicable to “individual” consumers.

    As much as perception might be controlled, it is already, it will bear limited fruit as long as those who it is being applied to are awake!

    The larger question and possible answer is how not to succumb to the snare of materialism.

    The neuromarketers mantra, long live the consensus trance.

    Regards, Alan

  2. laht

    Nick,

    I think you fell a little for the marketing pitch. You can not know what people think. You can only predict general behavior in a given cultural area.

    Here is why.

    We have created some equations. Form Consciousness down, on how the brain works. Thereby replacing a lot of old cruft. Like Boolean logic and AI. Then we did predicted the behavior of humans/animals based on math.

    Long story, short form. We can build a real thinking machine(working on it). But we can also prove, mathematically, that you can not know what somebody is thinking, at least with current technology. Which does not mean you can not predict general behavior in a given culture. But that’s like predicting the weather. Sometimes you get it right, sometimes you don’t. And it will change over time due to cultural/behavioral influences.

    On the other hand there is still a lot of Voodoo in Neuro/Psychology science, that’s why we decided to go the math way.

    So unless they know something we don’t and have the mathematical prove, I would be highly suspicious. But maybe they are Intelligent, which I spent a year on trying to figure out what that means, mathematically.

    Just couldn’t come up with one equation.

    Just nit picking.

  3. electronicrocket

    Hi, Nick.

    This post immediately reminded me of an interview that Robert Scoble recently did with Jason Calacanis and the people of Mahalo. At one point, Mahalo’s director of user experience explained their apparently novel way of conducting user labs.

    When Mahalo conducts experiments with regular users, they don’t have some perfectly conceived, rigorously controlled experiment. They just ask people to search for whatever they want to search for, and record their reactions and questions with sophisticated equipment.

    When I thought about this interview after seeing your post, I immediately began to question the meaning of this “neuromarketing” research. In light of the Mahalo way of testing the user experience, I wonder how the extremely artificial constructs of the typical lab experiment can translate into meaningful data. After all, if you’re asking someone to do something that’s not real (evaluating prices and products on computer screens?), how can any meaningful, actionable data be gleaned from the experiment?

    Until there’s a test that’s more Mahalo-style–say, evaluating the buying decisions of people while they’re joking with their friends or yapping on their cell phones at the mall–I’m skeptical that this research can do much for marketers and their clients.

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