Wikipedia “is not the experiment in freewheeling collective creativity it might seem to be,” writes Katie Hafner in today’s New York Times.
So what is Wikipedia?
“At its core,” Hafner says, “Wikipedia is not just a reference work but also an online community that has built itself a bureaucracy of sorts – one that, in response to well-publicized problems with some entries, has recently grown more elaborate. It has a clear power structure that gives volunteer administrators the authority to exercise editorial control, delete unsuitable articles and protect those that are vulnerable to vandalism.”
Hafner goes on to quote Lotus founder and open-source advocate Mitch Kapor, who says that Wikipedia “can tell us a lot about the future of knowledge creation, which will depend much less on individual heroism and more on collaboration.” She also quotes Wikipedia cofounder and chief executive Jimmy Wales, who says that the online encyclopedia’s imposition of restrictions on the editing of certain articles “is a tool for quality control, but it hardly defines Wikipedia. What does define Wikipedia is the volunteer community and the open participation.” Regarding the establishment of editorial rules, Wales says: “It’s not always obvious when something becomes policy. One way is when I say it is.” And she quotes me: “As Wikipedia has tried to improve its quality, it’s beginning to look more and more like an editorial structure. To say that great work can be created by an army of amateurs with very little control is a distortion of what Wikipedia really is.”
Wikipedia’s other cofounder, Larry Sanger, has written a response to Hafner’s article, offering a very different perspective on Wikipedia’s “bureaucracy of sorts.” Sanger, who’s no longer associated with the encylopedia, takes issue with the assumption that the new editorial rules that Wikipedia has recently adopted make the publication “more responsible and more carefully controlled.” This assumption, he says, “is very badly wrong.” According to Sanger, the bureaucracy is a dysfunctional one:
I was seeing a bureaucratic sort of attitude develop just as I was leaving in 2002: people began, to my strenuous objections, to track how long they’d been with the project, how many edits they’d made, and they began to use this data as bludgeons in their disputes with each other. (I was very much opposed to the rule of the “I’ve been here longest”; I was always in favor of a meritocracy of real expertise, rather than a meritocracy of those who knew how to game the Wikipedia system.) People who happened to waste inordinate amounts of time on Wikipedia were very often looked upon by other Wikipedians as authorities, no matter how trollish or nutty they were. In fact, I suspect it helped (and still does help) to appear just slightly off-kilter. Straight shooters and people who rely exclusively on rational argument and genuine intellectual authority (based on actual study and expertise) are too often – not always, but too often – shouted down by pretentious mediocrities who no doubt resent the challenge to their personal authority. This “rule of the most persistent” then naturally ossified into a bureaucracy. That’s how it was (and still is) possible for teenagers and ideologues to gain substantial authority in the system, authority which they might then lord over everyone, regardless of actual level of intellectual attainment.
Sanger criticizes my perception of an “editorial structure” emerging at Wikipedia: “Wikipedia’s plethora of bureaucratic levels and rules really does bother me precisely because it is a bureaucracy. But it is impossible to take Wikipedia’s bureaucracy seriously qua responsible editorial structure. If Wikipedia must have a bureaucracy, at least it could be a bureaucracy of people who possess genuine editorial skill and who lack ideological drums to beat.”
What is Wikipedia? To be honest, I’m not exactly sure. But I do think that Mitch Kapor might be right in saying that it “can tell us a lot about the future of knowledge creation.” What it tells us, though, is a lot more complicated than he seems to want to believe.
UPDATE: Jimmy Wales, responding to the New York Times article, fantasizes about the Times having an “edit this page” button so that he could rewrite the piece to better fit with his view of things.